Refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used beauty products are not eligible for return.
To start a return, please contact us at hello@lanesebeauty.com.
All returns must be approved before being sent back.
Approved returns should be sent to:
Lanese Beauty
207 Northwest Bypass, PMB 1049
Great Falls, MT 59404
United States
Items returned without prior approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@lanesebeauty.com with your order number and clear photos of the issue. We’ll work with you to make it right.
Non-Returnable Items
Due to hygiene and safety standards, the following items are non-returnable:
- Opened or used beauty products
- Sale or promotional items
- Gift cards
- Custom or limited-edition products
If you have questions about a specific item, feel free to contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please return the original item (if eligible) and place a new order once your return is approved.
Contact Us
For any questions about returns, refunds, or your order, please contact:
We’re always happy to help.